Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
Please note that during peak seasons or holidays, processing times may be slightly extended.
Shipping Options
We offer multiple shipping methods to meet different delivery needs:
1. Express Shipping
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Estimated delivery time: 3–7 business days
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Description: The fastest option. Orders are shipped via premium carriers with full tracking and priority handling.
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Ideal for: Urgent or time-sensitive purchases.
2. Standard Shipping
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Estimated delivery time: 7–14 business days
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Description: The most common option, balancing cost and delivery speed. Includes tracking information.
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Ideal for: Most regular orders.
3. Economy Shipping
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Estimated delivery time: 14–25 business days
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Description: The most affordable shipping method. Tracking may be limited or unavailable in certain regions.
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Ideal for: Non-urgent orders or bulk purchases.
Delivery times may vary depending on destination country, customs processing, and local postal service efficiency.
Shipping Costs
Shipping fees are calculated and displayed at checkout based on your selected shipping method and delivery address.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking details to become active.
Customs, Duties, and Taxes
Customers are responsible for any customs duties, import taxes, or additional charges that may apply once the shipment reaches your country.
We are not responsible for these fees, as they vary by country and local regulations.
Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as customs inspections, weather conditions, or courier delays.
If your order has not arrived within 30 business days, please contact our support team at support@vividriastudioss.shop for assistance.
Incorrect Address
Please double-check your shipping address before confirming your order. We cannot be held responsible for delays or losses caused by incorrect or incomplete addresses provided by customers.
Contact Us
If you have any questions about your order or shipping options, please contact us at support@vividriastudioss.shop.
Our support team is always happy to help.
We promise to continuously improve our shipping processes to ensure that your orders are delivered safely and on time.